GUEST TERMS & CONDITIONS FOR BOOKING
1. BREAKWATER HOLIDAYS LTD (The Company) arrange bookings of accommodation as agents of the owners of such accommodation (The Owner). We act on behalf of The Owner. Your booking should be for holiday purposes only unless otherwise agreed in writing. These properties must not be used for party purposes, weddings or filming without prior written agreement. If such a usage is agreed, we may ask for an additional or increased deposit to be paid. The cost of any breakages, losses or excessively heavy cleaning required will be deducted from this deposit and the balance refunded. A Facility Fee may be payable for a function or party where the numbers using the property exceed the capacity the house can sleep. The guest does not have the right to sublet the accommodation. Your contract is between you and the Owner of the property and is subject to the following conditions. (Nothing in these conditions affects your statutory rights).
2. PERSONAL DETAILS: Information you provide will be forwarded to the Owner of the property who may contact you with regard to your forthcoming booking.
3. WEBSITE DETAILS: The properties advertised are visited and inspected prior to being included in the portfolio. The description in the brochure matches the house as it was when visited by a Breakwater Holidays representative. The various accommodations are of all standards from the very luxurious to simply furnished but functional houses. The Company does not accept responsibility for any changes, omissions or defects, that may affect the property or its amenities, which were made after the inspection by its representative and before the next inspection is due.
4. YOUR HOLIDAY HOUSE: You can arrive at your accommodation after 16.00 hrs on the start date of your holiday and you must have vacated the property by 10.00 hrs on your final day. You agree to keep the house clean and tidy and to leave the house in a similar condition of cleanliness to when you arrived. Any additional cleaning of the property, following your departure, beyond the normal amount reasonably required, may be charged as extra and you may be duly invoiced. The numbers in your party must never exceed the stated house capacity except by written prior agreement.
5. If you have arranged to take a pet with you, please observe the individual house regulations as far as pets are concerned. For all houses pets must not be allowed either upstairs or on soft furnishings and must not be left unattended in a property. All dog faeces must be removed from the garden or immediate surrounding area.
6. SMOKING: Smoking is not permitted in any of the houses.
7. YOUR BOOKING: You must be 21 years or over when you book the accommodation. We have the right to refuse any booking prior to the issuing of any confirmation in writing. When you receive your confirmation, you must check all the details carefully for accuracy and contact us immediately if you find any discrepancy.
8. SECURITY DEPOSIT PAYMENTS: 3 days prior to departure a pre-authorisation is charged to the booking card of £100.00 (money will not be taken). Subject to inspection we will contact you if we need to authorise the payment to cover any damages if required.
9. RENTALS AND CHARGES: In order to secure a booking, you need to make a deposit payment of 20% of the total rental. On receipt of your deposit and any other relevant charges we will confirm your booking in writing. You are then responsible for the balance of the rental, which is due no later than 8 weeks prior to your arrival. If your holiday is within the 8-week period you are required to pay the full rental. PLEASE NOTE ALL BOOKINGS ARE SUBJECT TO A NON REFUNDABLE £30.00 BOOKING FEE.
10. HOUSEKEEPING BOND: Should your holiday house be subject to a ‘Housekeeping Bond’ this will be payable at the time of your final payment. Repayment of the ‘Housekeeping Bond’ will be made within 10 working days of your departure as long as no damage is done to the property or its contents beyond normal wear and tear.
11. BOOKINGS DURING THE COVID-19 PANDEMIC: Should your holiday be unable to go ahead due to reasons relating to the COVID-19 pandemic, any payment you have made is non-refundable unless we are closed by Government or Government restrictions prevent you from travelling. In this case we would offer to transfer your booking to a later date or refund you. We strongly recommend you take out travel insurance to cover you for any other eventuality.
12. CHANGES TO RESERVATIONS BY YOU: Should you wish to change your reservation once we have issued a confirmation to you, we may have to treat this as a cancellation of the booking which would then be subject to cancellation charges which may be as much as the total amount paid. We will advise you if this is the case and you will have the option to continue with the first reservation. Should we be able to transfer your booking to another property there will be an administration fee.
13. RESERVATION CANCELLATION OR ADJUSTMENT BY US: We hope that we do not have to either cancel or adjust your booking in any way: however, as unforeseen problems do occur (please make contact with our office should you wish to discuss what could reasonably constitute an ‘unforeseen problem’). We would contact you immediately to discuss any proposed cancellation or adjustment. If the circumstances affect your desired property, we will endeavour to find you alternative and similar accommodation at a similar rental. If the alternative is unacceptable to you, or the rental more than you wish to pay, we will refund all of your original rental deposit. Except where otherwise expressly stated in these Conditions, the Owner and the Company shall not be liable for changes beyond our control or beyond the control of the Owner.
14. CANCELLATION BY YOU – PLEASE ENSURE THAT YOU ARE PROTECTED BY CANCELLATION INSURANCE.
DIRECT BOOKINGS: If you have to cancel your reservation you must contact us as soon as the reason for the cancellation occurs. You must also confirm your cancellation in writing. The day on which we receive notification of cancellation is the day on which your reservation is cancelled. Deposits and balances are nonrefundable in the event of a cancellation. Please note that should you cancel your booking prior to the balance due date, this amount still remains payable by you and is refunded (less an administration fee of £70) only if we have been able to re-let the accommodation subsequent to your cancellation. We advise that you ensure that your holiday insurance covers you for this.
BOOKINGS RECEIVED THROUGH OUR ADVERTISING PLATFORMS: Please refer to the cancellation policy specified in the property advert on the platform where you made your booking.
15. COMPLAINTS: We hope that you will not have any cause for complaint but in the event of a problem arising, and should you have cause for complaint, you must in the first instance contact the owner of the property immediately, their appointed property management company or representative (please see welcome folder or digital guidebook for details relating to properties individually) so that any problem may be speedily resolved, as the owner must be given the opportunity to rectify the problem. Some problems are very easily rectified if notified. If this is not possible, please contact The Company and we will attempt to contact the owner on your behalf. If, after this, you feel that the problem has not been resolved then you must, within 7 days of the end of your holiday, put your complaint in writing to us. All letters will be copied to the Owner for their comments and response. Send your letter to us marked Customer Relations. Please be aware that Breakwater Holidays Ltd can only act as a mediator in these situations to try to facilitate an outcome satisfactory to both parties.
16. LIABILITY: In agreeing to our terms and conditions you agree to indemnify us against all loss and damage arising directly or indirectly to the property and its contents from any deliberate or negligent act or omission by yourself, or any other person or animal accompanying you or any member of your party. Neither The Company nor the Owner accept responsibility for any loss or damage to any belongings, nor injuries sustained by you or any member of your party.
17. LAW: The contract between you and the Owner is subject to English law.
18. Registered Office: Breakwater Holidays Ltd, Unit 1F, Course View, Kennards House, Launceston, Cornwall, PL15 8QE
19. Registered Company in England and Wales no. 11996769